Refund Policy

CANCELLATION OF EVENT BY EVENT ORGANISERS 

Should the Event Organisers cancel the Event for any reason whatsoever: 

This agreement will automatically be cancelled. 

Sinayo Hospitality will refund the Buyer the purchase price, less the applicable admin fee. In the event where the Event Organiser cancels the Event under circumstances where Sinayo Hospitality would have incurred expenses in furtherance of its obligations under this agreement and Sinayo is not able to recoup those expenses from the merchant(s), then the refund will be less those expenses.

The Buyer will return any Hospitality package(s) /Hospitality Passes/Transport Vouchers/Seated Tickets  received to Sinayo Hospitality. 

The Buyer agrees that it will not hold Sinayo Hospitality liable for any damages suffered as a result of the cancellation of the Event by the Event Organisers, which shall include but not be limited to transportation costs, hotel accommodation, etc. 

POSTPONEMENT OF EVENT BY EVENT ORGANISERS 

Should the Event be postponed by the Event Organiser for any reason whatsoever: 

This agreement shall remain in full force and effect. 

Less than 7 days prior or on the day of the Event, the Buyer agrees that Sinayo Hospitality may retain the full purchase price (inclusive of VAT). The authority responsible for issuing the Hospitality package(s) /Hospitality Passes/Transport Vouchers/Seated Tickets  may agree to make such Hospitality package(s) /Hospitality Passes/Transport Vouchers/Seated Tickets valid for an allocated new date on which the Event is to take place. Hospitality services shall be provided on the allocated new date of the Event if the Event takes place within 3 days of the original date scheduled subject to an additional nominal fee for catering services. 

More than 7 working days before the Event date, full hospitality will be provided to the Buyer at no additional cost on the new date. 

Sinayo Hospitality shall validate the Hospitality package(s) /Hospitality Passes/Transport Vouchers/Seated Tickets on the new dates, supplied by the Event Organiser, at no extra cost to the Buyer. 

CANCELLATION BY BUYER 

This agreement may be cancelled by the Buyer, subject to the following conditions: 

If cancelled less than three (3) months from the date of the Event, then the Buyer will forfeit 100% of the purchase price.

If cancelled between three (3) and six (6) months from the date of the Event, then the Buyer will forfeit 75% of the purchase price.

If cancelled between six (6) and nine (9) months from the date of the Event, then the Buyer will forfeit 50% of the purchase price.

If cancelled between nine (9) and twelve (12) months or more from the date of the Event, then the Buyer will forfeit 25% of the purchase price.

GENERAL

Where of the ticket holder is different from the account holder that paid for the ticket, Sinayo Hospitality will require a letter/e-mail approving the refund being paid into a different account.

In the event where there is a Refund payable, the Buyer shall allow a period of at least 90 days for the refund payment to be completed.

These Refund Terms may be updated from time to time, and it is the Buyer’s responsibility to check Sinayo Hospitality’s website for the updated terms.